ENERGY TRANSFER COMPANIES
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PANHANDLE EASTERN PIPE LINE
COMPANY, LP
TRUNKLINE GAS COMPANY, LLC
SEA ROBIN PIPELINE COMPANY, LLC
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ROVER PIPELINE LLC
LAKE CHARLES LNG COMPANY, LLC
SOUTHWEST GAS STORAGE COMPANY
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Street Address
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Mailing Address
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Main Phone
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1300 Main Street
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P O Box 4967
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(713) 989-7000
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Houston, Texas 77002
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Houston, Texas 77210-4967
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EMERGENCY CONTACTS
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24-Hour Emergency
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(800)
225-3913
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Call Before You Dig
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811
(National)
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Media Contact
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media@energytransfer.com
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(214)
840-5820
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Name
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Email
Address
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Phone
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Messenger Help Line
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messenger@energytransfer.com
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(877) 689-7800 or
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(713) 989-7800
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Customer Service Line
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PipeLineCos@energytransfer.com
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(800) 275-7375 or
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(713) 627-4272
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After Hours/Weekend/Holiday Analyst Cell Phone
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scheduleroncall@energytransfer.com
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(713) 962-9862
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Fax Numbers
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Fax
Number
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Customer Service and Messenger Services
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(713) 989-1178
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Contract Administration
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(713) 989-1178
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Sales
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(713) 989-1177
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Marketing Operations (Nominations)
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(713) 286-5402
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MARKETING DEPARTMENT CONTACTS
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SALES AND OPTIMIZATION
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Name
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Email
Address
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Phone
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Beth Hickey, Sr. Vice President, Interstate Commercial
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beth.hickey@energytransfer.com
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(713) 989-7633
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Melissa Hollis, Sr. Administrative Assistant
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melissa.hollis@energytransfer.com
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(713) 989-7621
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Cheryl Jefferson, Sr. Administrative Assistant
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cheryl.jefferson@energytransfer.com
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(713) 989-7587
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SALES
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Contact for information on pipeline services, capacity, rates
and initiating new service.
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Name
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Email
Address
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Phone
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Jackie Butler, Sr. Director, Sales
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jackie.butler@energytransfer.com
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(713) 989-7570
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Bryan Hill, Director, Sales
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bryan.hill@energytransfer.com
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(313) 640-8684
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Terry Reilly, Sr. Director, Sales
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terrance.reilly@energytransfer.com
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(713) 989-7629
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COMMERCIAL OPTIMIZATION, SALES
AND SYSTEM OPERATIONS
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Responsible for marketing of transportation and storage
services.
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Name
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Email
Address
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Phone
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Joey Colton, Director, Marketing and Optimization
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joey.colton@energytransfer.com
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(713) 989-7266
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Travis Eubank, Account Manager
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travis.eubank@energytransfer.com
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(713) 989-7696
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BUSINESS DEVELOPMENT
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Responsible for producer service related activities including
developing projects and negotiating the attachment of supply necessary for
the continuance of transportation services and revenues with customers.
Responsible for the Market and Supply development for gas and liquids and
managing day-to-day activities relating to processing and liquid
transportation.
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Name
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Email
Address
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Phone
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John Reid, Sr. Director, Business Development
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john.reid@energytransfer.com
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(713) 989-7143
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Mark Brocato, Lead Representative - Marketing
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mark.brocato@energytransfer.com
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(713) 989-7642
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Anna Holt, Account Manager - Commercial
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anna.holt@energytransfer.com
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(713) 989-7389
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Jennifer Merkel, Account Manager - Commercial
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jennifer.merkel@energytransfer.com
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(713) 989-7649
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MARKET SERVICES
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Name
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Email
Address
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Phone
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Bradley M. Holmes, Vice President Market Services
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brad.holmes@energytransfer.com
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(713) 989-2569
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Alicia Kesler, Sr. Administrative Assistant
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alicia.kesler@energytransfer.com
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(713) 989-2568
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NOMINATIONS AND ALLOCATIONS
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Responsible for verifying and confirming nominations, allocation
of actual volumes and communication with shippers and operators related to
imbalance control. Contact this group for current business inquiries
regarding balances, OBAs, nominations, allocation schemes or confirmations.
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Name
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Email
Address
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Phone
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Jill Szoke, Manager, Customer Service
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jill.szoke@energytransfer.com
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(713) 989-7759
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Suzette Caffey, Sr. Specialist, Customer Service
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suzette.caffey@energytransfer.com
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(713) 989-7694
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Bobbi Gabosch, Sr. Specialist, Customer Service
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bobbi.gabosch@energytransfer.com
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(713) 989-7573
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Paul Gill, Lead Analyst - Electronic Commerce
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paul.gill@energytransfer.com
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(713) 989-7577
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Kimberly Henry, Sr. Specialist, Customer Service
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kimberly.henry@energytransfer.com
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(713) 989-7717
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Melissa Lakey, Sr. Specialist, Customer Service
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melissa.lakey@energytransfer.com
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(713) 989-7742
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Jason Lenard, Sr. Specialist, Customer Service
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jason.lenard@energytransfer.com
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(713) 989-7673
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After Hours/Weekend/Holiday Analyst Cell Phone
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scheduleroncall@energytransfer.com
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(713) 962-9862
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CONTRACT ADMINISTRATION
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Responsible for contracting for storage and transportation
services. Contact this group for information about, or status of, service
requests and capacity release.
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Name
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Email
Address
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Phone
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Lindy Donoho, Director - Contract Administration
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lindy.donoho@energytransfer.com
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(713) 989-2416
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Mark Enns, Sr. Analyst - Contract Administration
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mark.enns@energytransfer.com
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(713) 989-7671
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Juanita Rodriguez, Sr. Analyst - Contract Administration
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juanita.rodriguez@energytransfer.com
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(713) 989-7637
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Susan Sharp-Jozwiak, Sr. Analyst - Contract Administration
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susan.sharp-jozwiak@energytransfer.com
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(713) 989-7651
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CREDIT
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Name
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Email
Address
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Phone
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Gene Fong, Manager, Credit Risk Management
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eugene.fong@energytransfer.com
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(713) 989-2048
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CUSTOMER SERVICE
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Responsible for responding to all customer inquiries. Contact
this group for any questions or concerns regarding billing, volumetric
issues, regulatory, service or general issues.
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Name
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Email Address
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Phone
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Customer Service Line Toll-Free
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PipelineCos@energytransfer.com
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(800) 275-7375
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Customer Service Line in Houston
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PipelineCos@energytransfer.com
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(713) 627-4272
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Richard Moreno, Manager Customer Service
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richard.moreno@energytransfer.com
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(713) 627-4272
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Ellen Puente, Sr. Analyst Customer Service
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ellen.puente@energytransfer.com.com
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(713) 627-4272
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MESSENGER SERVICES
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Responsible for support and training for the Messenger System,
Electronic Data Interchange (EDI) and maintenance of this website. Contact
this group to set up or change Messenger System Agreements and users, to
arrange Messenger System training, or to receive other assistance with the
Messenger System, EDI functions and our website.
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Name
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Email Address
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Phone
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Messenger System Help Line Toll-Free
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messenger@energytransfer.com
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(877) 689-7800
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Messenger System Help Line in Houston
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messenger@energytransfer.com
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(713) 989-7800
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Janet Langford, Lead Analyst - Electronic Commerce
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janet.langford@energytransfer.com
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(713) 989-7655
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